Frequently Asked Questions

Everything you need to know about JLab audio and gear.

How do I pair my JLab Bluetooth earbuds?

To pair your earbuds, remove them from the charging case and ensure Bluetooth is enabled on your device. The earbuds will automatically enter pairing mode; select 'JLab' from your device list to connect.

What is the standard shipping time for orders?

Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.

What is your return policy for electronics?

We offer a 30-day money-back guarantee on all purchases. If you are not completely satisfied, you can return your product in its original packaging for a full refund.

Do JLab products come with a warranty?

Yes, all JLab audio products include a two-year limited warranty that covers manufacturing defects. Please register your product on our website to activate your coverage.

Are JLab earbuds water-resistant?

Most JLab earbuds feature an IP55 or higher rating, meaning they are resistant to sweat and light splashes. We recommend checking the specific product specifications for your exact model.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.